Returns & Exchanges
At Coutelier, we stand behind the craftsmanship of our home essentials. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the unused items in their original packaging, ensuring all protective inserts are included to prevent damage during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your parcel before dropping it off at any authorized carrier location.
Quality Inspection & Refund
Once our artisans inspect the returned goods at our warehouse, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing